Arca Software

www.arcaplus.com

Arca+ from Arca Software splits the design and development of an application from the platform that it runs on so that as new technology arises, your application investment is protected. Commoditization of technology has left many companies stuck with high annual support fees associated with legacy systems or being forced to redevelop their applications on open standard-based systems.

These options are costly and do not leverage the initial investment in creating the applications. Arca+ lowers the cost barrier and allows companies a new way forward. Arca Software is a wholly owned subsidiary of Blue Flame Industries LLC.

Aspect

www.aspect.com

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today’s top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Wherever you’re looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.

– See more at: http://www.aspect.com/company/#sthash.tPj427xA.dpuf

Convergys

www.convergys.com

As a leader in relationship management, Convergys provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance.

EngHouse Interactive

www.enghouseinteractive.com

Enghouse Interactive is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Our comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions.

Enterprise Integration Group

www.eiginc.com

Enterprise Integration Group (EIG) is the premier independent professional services firm specializing in improving IVR utilization and customer satisfaction. Realization of these goals allows companies to provide world-class customer care, while reducing cost. EIG uniquely focuses in IVR application auditing, script improvement, industry benchmarking, Voice User Interface (VUI) design and usability testing. Poor IVR application designs impede Enterprises from realizing their Customer Care automation goals, resulting in increased versus decreased costs.

GM Voices

www.gmvoices.com

Voice-over specialists, GM Voices helps its customers put a human touch on voice menus, voice prompts, and automated voice technology.

Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts for telephony applications. By improving the overall customer experience with a consistent and friendly Voice Brand, we help businesses optimize their customer contacts, increase caller containment and reaffirm their overall brand image.

IQ Services

www.iq-services.com

IQ Services is an industry leader in affordable testing services for contact center and communication systems utilizing technologies like IVR, VoIP, TTS, screen pop or CTI-based and Web applications. Since 1996, IQ Services has provided confidence to hundreds of companies around the world. IQ Services’ key services include performance testing prior to system launch and proactive availability monitoring to check system availability and performance throughout the life of the system. IQ Services provides real traffic into to customer installations for an easy, fast, affordable and accurate view of system performance. IQ Services helps customers go live – and stay live – with confidence.

Lumenvox

www.lumenvox.com

LumenVox is a speech automation solutions company providing technology design, development, deployment, and tuning services including the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, and Speech Tuner. We have won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox’s core Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The LumenVox technology provides tools for you to effectively connect and communicate with your users, increase user satisfaction, and improve employee productivity.

Marketing Messages®

www.marketingmessages.com

Marketing Messages®, the First Impression People® in telecom since 1984, creates IVR voice prompts, PBX messages, and Music/Messages-On-Hold. They translate and record in 55 languages, and have 25 great voice talents in English alone. You’ve heard their voices and music at 200 Fortune 500 firms. They are fast, extremely accurate, and a cinch to work with.