Case Studies

Case Study: Idaho Lottery

Aspect and IVS help Idaho Lottery provide a Legendary Experience

Date posted: 11-30-2015
Posted in Case Studies |

Integrated Voice Solutions (IVS) designed and developed a flexible yet robust telephone, self-service solution for Idaho Lottery utilizing industry-leading CXP Pro from Aspect. Check out how IVS and Aspect...read more

Case Study: South Central Connecticut Regional Water

IVS and RWA Partner on an Upgraded Customer Experience

Date posted: 06-17-2015
Posted in Case Studies |

Case Study: South Central Connecticut Regional Water Integrated Voice Solutions (IVS) migrates Regional Water’s IVR system to Convergys’ open-standards based Intelligent Voice Portal platform, less than 30% of the time and...read more

Case Study: Zenith American Migration

Are You Ready to Update Your IVR and Save?

Date posted: 02-19-2013
Posted in Case Studies | Tagged Client Stories, Migrating Legacy IVR Applications |

Using the Arca+ automated migration tool, Integrated Voice Solutions (IVS) quickly and easily converted application functions and logic exactly as they existed, saving time, effort and money.

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