Integrated Voice Solutions (IVS) designed and developed a flexible yet robust telephone, self-service solution for Idaho Lottery utilizing industry-leading CXP Pro from Aspect. Check out how IVS and Aspect...read more
Case Study: South Central Connecticut Regional Water Integrated Voice Solutions (IVS) migrates Regional Water’s IVR system to Convergys’ open-standards based Intelligent Voice Portal platform, less than 30% of the time and...read more
Despite the well documented challenges of outsourcing, many companies continue to initiate software development projects offshore – often lured by the promise of cost cutting. A slower than expected...read more
Organizations have invested millions of dollars into legacy IVR application development. Many fear that moving to a new platform will mean making that investment all over again.
Using the Arca+ automated migration tool, Integrated Voice Solutions (IVS) quickly and easily converted application functions and logic exactly as they existed, saving time, effort and money.
Commoditization of the IVR market has driven many IVR platforms toward an end-of-life condition. End of support forces enterprises to purchase new IVR platforms and redevelop their applications.
Consolidation of IVR vendors has pushed many platforms into an End-of-Life condition. If they are "not quite dead yet," they are heading there. And as time continues and technology...read more