Enterprise Integration Group (EIG) is the premier independent professional services firm specializing in improving IVR utilization and customer satisfaction. Realization of these goals allows companies to provide world-class customer care, while reducing cost. EIG uniquely focuses in IVR application auditing, script improvement, industry benchmarking, Voice User Interface (VUI) design and usability testing. Poor IVR application designs impede Enterprises from realizing their Customer Care automation goals, resulting in increased versus decreased costs.