People, Experience and Technology

Integrated Voice Solutions maintains professional services value that is unmatched in the automated voice services industry. By combining more than 100 years of industry-leading consulting services experience, innovative technologies, and people committed to customer satisfaction, Integrated Voice Solutions consistently delivers applications that customers love to use.

Analysis and Design

Integrated Voice Solutions helps you select the correct technology and design the right application for your business. We will work with you to understand the user interface needs of your end customers, providing self-service users with easily understood options and efficient access to the information they need.
Systems Integration

Effective customer solutions require accurate, timely data. We will provide the combined technologies and expertise to make sure the information captured in your existing data systems is tightly integrated with your automated solution.
Development and Testing

When we have completed systems integration and application design, our team will develop and test your solution thoroughly. Your business can depend on Integrated Voice Solutions to clearly communicate development and testing status, and deliver on associated project milestones as planned. Our tuning and testing process ensures you have a very effective solution at the end of the project.
Installation

The installation of your completed solution will be performed by knowledgeable specialists. We understand the complexity of production application environments, and will put our experience installing production applications to work for our clients.
Maintenance and Support

Integrated Voice Solutions will work closely with your business as it grows and changes. We document applications thoroughly, making support of your solution much less expensive over time. Our customers are valued business partners, and our goal is to help make businesses successful. We also offer maintenance contracts for Edify (Intervoice), Envox and more.
Training

IVS offers a comprehensive portfolio of technical training and education services designed for individuals and companies to acquire, maintain and optimize their skills. Our portfolio includes not only platforms like Edify, Envox, and Nuance, but technologies like VXML.