Partners
As a platform independent provider, IVS has taken great care to form strategic alliances required to insure that we are capable of delivering the right solution to our clients.
Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive Voice Response (IVR) or Voice over IP (VoIP) solutions. Our hosting and premise platform solutions, and developer services - powered by VoiceXML and CCXML - are used by over 200,000 customers and developers to create and deploy any telephone application they desire.
As a leader in relationship management, Convergys provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance.
Dynamic Customer Engagement:
Dynamic Customer Engagement (DCE) strengthens customer relationships and optimizes
business outcomes by proactively engaging customers with the ideal service
experience through any channel. It identifies the customer need, transactions,
and value to deliver an excellent experience at every touch point, turning
customers into advocates who not only provide a consistent revenue base, but
also bring new business. DCE drives revenue growth, increasing customers'
willingness to purchase and also containing costs.
Genesys intelligent Customer Front Door™ (iCFD™): The Genesys intelligent Customer Front Door™ (iCFD™) integrates self-service with customer data and business logic to create a more personalized customer experience.
Syntellect is a leading provider of self-service and live contact center solutions
spanning the entire customer service spectrum. Our comprehensive solutions are
designed to empower customers to achieve the best mix of automated and live
assistance service with the flexibility to adapt to changing needs and conditions.
Voiceover specialists, GM Voices helps its customers put a human touch on voice menus, voice prompts, and automated voice technology
Marketing Messages®, the First Impression People® in telecom since 1984, creates IVR voice prompts, PBX messages, and Music/Messages-On-Hold. They translate andrecord in 55 languages, and have 25 great voice talents in English alone. You've heard their voices and music at 200 Fortune 500 firms. They are fast, extremely accurate, and a cinch to work with.
Listening Methods
Listening Methods is the leading developer of end-to-end caller experience analytics that deliver improved customer satisfaction and lower contact center operational costs.
IQ Services is an industry leader in affordable testing services for contact center and communication systems utilizing technologies like IVR, VoIP, TTS, screen pop or CTI-based and Web applications. Since 1996, IQ Services has provided confidence to hundreds of companies around the world. IQ Services' key services include performance testing prior to system launch and proactive availability monitoring to check system availability and performance throughout the life of the system. IQ Services provides real traffic into to customer installations for an easy, fast, affordable and accurate view of system performance. IQ Services helps customers go live - and stay live - with confidence
Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail storevisit or IVR interaction while the memory of the experience is still fresh.Using our powerful hosted survey and reporting platform, clients discover and share insights to improve business decisions.