Finance

Increasing competition in the financial services vertical makes customer service a top priority.  Surveys show that banks lose 14% of their clients every year, and only 26% of current customers would recommend their bank to a friend.  The proper use of technology can improve customer service and create loyal customers, without adversely affecting the bottom line.   

Automated, integrated phone systems play a key role in improving the customer experience.  By automating routine inquiries, customers have access to their accounts 24 hours a day, and banks can more effectively utilize costly human resources to address higher level concerns.  When phone systems are integrated to web applications and branch transactions, the customer can expect an enjoyable interaction that will be consistent across all touch points.      

Integrated Voice Solutions is an ideal partner to guide your institution through the transition from traditional customer service to integrated self-service.  We have a wealth of experience implementing industry leading self-service solutions to financial organizations of all sizes, and in each case we delivered a financially feasible solution that improved customer service.